Cambridge A Level Applied Information and Communication Technology 9713 — 2014 May/June Paper 1 · Variant 3

This document consists of 16 printed pages. IB14 06_9713_13/4RP © UCLES 2014 [Turn over *7032462150* Cambridge International Examinations Cambridge International Advanced Subsidiary and Advanced Level APPLIED INFORMATION AND COMMUNICATION TECHNOLOGY 9713/13 Paper 1 May/June 2014 1 hour 15 minutes Candidates answer on the Question Paper. No additional materials are required. READ THESE INSTRUCTIONS FIRST Write your Centre number, candidate number and name on all the work you hand in. Write in dark blue or black pen. Do not use staples, paper clips, glue or correction fluid. You may use an HB pencil for any diagrams, graphs or rough working. DO NOT WRITE IN ANY BARCODES. Answer all questions. The number of marks is given in brackets [ ] at the end of each question or part question. The businesses described in this paper are entirely fictitious.

2 © UCLES 2014 9713/13/M/J/14 Scenario 1 Questions 1 and 2 The WIMBA car company is planning to introduce a new family car and wishes to advertise it. It has decided to create its own website rather than advertising using pop-ups on someone else’s website. The company expects the website developers to work from home. This will enable the company to save the cost of providing offices and paying running costs such as heating and electricity bills.

3 © UCLES 2014 9713/13/M/J/14 [Turn over 1 (a) There are three types of advertising: business, product and service advertising. Name and describe the type of advertising that is used to promote the sales of a family car. Name Description [3] (b) Text is created using word processing software and imported into the website. This text could be in the form of a description of the company. Describe information (naming the type of software), which would be prepared using four other different software packages before inclusion in the website. 1 2 3 4 [4]

4 © UCLES 2014 9713/13/M/J/14 (c) Describe three drawbacks to the company of using pop-ups. 1 2 3 [3] (d) Describe three reasons why the company would use pop-unders rather than pop-ups. 1 2 3 [3]

5 © UCLES 2014 9713/13/M/J/14 [Turn over (e) Apart from the drawbacks of using pop-ups, give four disadvantages to the company of advertising on someone else’s website compared to creating their own website. 1 2 3 4 [4]

6 © UCLES 2014 9713/13/M/J/14 2 (a) Describe four benefits of working at home rather than working in an office from the point of view of the employees. 1 2 3 4 [4] (b) Apart from the running costs of the offices, describe three other ways that the company will save money by having the employees working at home rather than working in the office. 1 2 3 [3]

7 © UCLES 2014 9713/13/M/J/14 [Turn over Scenario 2 Questions 3, 4 and 5 The Queen Elizabeth Hospital uses computers to: • help run its intensive care unit • store patients’ records. The hospital employs a number of office staff to deal with the storage of patient records. The staff all have a duty of confidence. The computers are not used to store details of medicines. When the nurses realise there is a shortage of medicines they have to fax their official orders for new stock to the hospital pharmacy.

8 © UCLES 2014 9713/13/M/J/14 3 (a) Describe how computers are used to monitor the medical condition of patients in intensive care. [5] (b) Describe four benefits of using computers for monitoring the patients. 1 2 3 4 [4]

9 © UCLES 2014 9713/13/M/J/14 [Turn over 4 Using this scenario, explain what is meant by a ‘duty of confidence’ with regard to patient information. [5] 5 Describe the features of a fax machine which allow the orders of new stock to be placed by the nurse. [3]

10 © UCLES 2014 9713/13/M/J/14 Scenario 3 Questions 6 and 7 Mikado’s is a chain of fast food restaurants. Each member of the sales staff is paid weekly depending on how much time they have worked. The payroll is a computerised system which also produces financial reports and exception reports. Mikado’s is going to introduce a self-ordering system at all its restaurants so fewer sales staff will be required. The working patterns of the remaining sales staff will be affected.

11 © UCLES 2014 9713/13/M/J/14 [Turn over 6 (a) Give three items of information, related to their pay, that will need to be stored on the master file about each member of the sales staff. 1 2 3 [3] (b) Give two items of information that will need to be stored about each member of the sales staff on the transaction file in order that their wages can be calculated. 1 2 [2] (c) The processing of the payroll is an example of batch processing. Explain what is meant by batch processing. [3]

12 © UCLES 2014 9713/13/M/J/14 (d) Give two advantages of batch processing compared with online processing. 1 2 [2] (e) Using examples of data from the master and transaction files, describe the computer processing used in the production of payments to the sales staff. [5] (f) Describe the features of financial reports and exception reports that might be produced by the sales staff payroll system. [3]

13 © UCLES 2014 9713/13/M/J/14 [Turn over 7 Name and describe three ways in which the staff working patterns, other than unemployment, could change. 1 2 3 [6]

14 © UCLES 2014 9713/13/M/J/14 Scenario 4 Questions 8 and 9 Grafton mail order catalogue company currently operates by receiving orders from its customers by phone. They are going to extend the way they receive orders by having an online system. Each customer has a customer ID. This consists of ten digits. Grafton has employed Oscar, a systems analyst, to oversee the introduction of the new system. To begin with he will analyse the existing system. After designing and developing the system Oscar will need to test it.

15 © UCLES 2014 9713/13/M/J/14 [Turn over 8 (a) Give three advantages to Grafton of introducing online shopping. 1 2 3 [3] (b) Give three disadvantages to customers of online shopping. 1 2 3 [3]

16 Permission to reproduce items where third-party owned material protected by copyright is included has been sought and cleared where possible. Every reasonable effort has been made by the publisher (UCLES) to trace copyright holders, but if any items requiring clearance have unwittingly been included, the publisher will be pleased to make amends at the earliest possible opportunity. Cambridge International Examinations is part of the Cambridge Assessment Group. Cambridge Assessment is the brand name of University of Cambridge Local Examinations Syndicate (UCLES), which is itself a department of the University of Cambridge. © UCLES 2014 9713/13/M/J/14 9 (a) After organising the results of his research, Oscar will need to complete the analysis of the existing system. Identify three stages he will need to complete to do this. 1 2 3 [3] (b) Before it is completed the system will need to be tested. Describe three validation rules that could be used on the customer ID and for each one, give an example of data that could be used to test whether it works or not. Rule 1 Rule 2 Rule 3 [6]

CAMBRIDGE INTERNATIONAL EXAMINATIONS GCE Advanced Subsidiary Level and GCE Advanced Level MARK SCHEME for the May/June 2014 series 9713 APPLIED INFORMATION & COMMUNICATION TECHNOLOGY 9713/13 Paper 1 (Written A), maximum raw mark 80 This mark scheme is published as an aid to teachers and candidates, to indicate the requirements of the examination. It shows the basis on which Examiners were instructed to award marks. It does not indicate the details of the discussions that took place at an Examiners’ meeting before marking began, which would have considered the acceptability of alternative answers. Mark schemes should be read in conjunction with the question paper and the Principal Examiner Report for Teachers. Cambridge will not enter into discussions about these mark schemes. Cambridge is publishing the mark schemes for the May/June 2014 series for most IGCSE, GCE Advanced Level and Advanced Subsidiary Level components and some Ordinary Level components.

Page 2 Mark Scheme Syllabus Paper GCE AS/A LEVEL – May/June 2014 9713 13 © Cambridge International Examinations 2014 1 (a) Product [1] Two from: Advertising a specific product Advertising one item such as a specific model of a car Not the whole range of cars the company sells/not the company itself Target audience is identified… … and an advertising campaign that will appeal to that type of audience is created Media is decided upon [2] (b) Four from: Statistical tables and graphs showing company sales/profits/progress could be created using spreadsheet software Files of data/reports of sales/profits/progress could be created using database software Images of the company could be scanned using scanning software Images/photos of company personnel/head office buildings/latest model could be edited by picture/photo editing software/graphics software Voiceovers describing products or introducing the company/background music could be edited by music/audio editing software Videos of company personnel/head office buildings/latest model could be edited by video editing software Slides with information introducing the new model could be produced using presentation software [4] (c) Three from: Discontented consumer may avoid that organisation in future Many computer users now have pop-up blocking software Many users just close the pop up without reading it/ignore it Pop ups are considered to be a hindrance/distraction/annoyance [3] (d) Three from: Customers don’t instantly remove them Don’t appear to users until they close a window so less likely to remove them/ Don’t appear to users until they close a window so more likely to read them They are not removed by pop-up blocking Consumer regards pop-unders as less of a hindrance than pop-ups [3] (e) Four from: Can make their own website better suited to their needs Own website will target their audience better Own website has shorter delay in updating/improving advertising/easier to update/improve Company doesn’t have as much control over the host’s website as it would over its own May be many other companies’ advertising on someone else’s website The company’s entry may not be seen/someone else’s website might not be popular Not as much advertising can be used/limited space available [4]

Page 3 Mark Scheme Syllabus Paper GCE AS/A LEVEL – May/June 2014 9713 13 © Cambridge International Examinations 2014 2 (a) Four from: If the website designer is disabled it’s easier for him/her as he/she doesn’t have to travel Time is not wasted travelling/ more free time because of less travelling Can spend more time with their family/can arrange their work schedule to suit themselves Don’t have to live close to the company so can live in area of their choice Don’t have to spend money on fuel/transport travelling to work Don’t have the stress of travelling to work in rush hour [4] (b) Three from: More likely to retain staff so don’t have to spend money on retraining Don’t have to pay travelling expenses for conferences Less need for land for car parking space so some land could be sold off Any other reasonable description of lower costs [3] 3 (a) Five from: Patients condition is monitored using computer and sensors Sensors used to monitor blood pressure, pulse rate, body temperature (must mention at least two) Sensors feed back body functions to the microprocessor/computer Values are converted from analogue to digital Computer is pre-set with the normal range of values Computer is (constantly) comparing the data fed back by the sensors… …..to these pre-set values If any data is outside the pre-set range the computer sends a signal to sound an alarm The process is continuous [5] (b) Four from: Can monitor continuously/readings can be taken more frequently Nurses can get tired and forget to take readings/nurses are so busy they might not be able to take readings regularly Computer readings are more accurate than nurses/human errors are reduced More than one variable can be measured at any one time Results can be analysed automatically/Charts are produced automatically Automatic warnings can be generated/computers are faster to react A computer can monitor the condition of several patients at the same time leaving nurses free to do other tasks Reduces chances of nurses being exposed to contagious diseases Reduced cost of wage bill/fewer nurses will be needed [4] 4 Five from: Office staff have a duty of confidence to patients and hospital They must not tell anybody about the details of patients records without the patient’s/hospital’s permission Patient’s could take out a legal injunction if office staff attempt to give out their information without their permission Office staff will have been told to treat the information as confidential Or it must be obvious to them that the information has been given/obtained in confidence Best way to achieve confidentiality is for hospital to get office staff to sign a confidentiality agreement. [5]

Page 4 Mark Scheme Syllabus Paper GCE AS/A LEVEL – May/June 2014 9713 13 © Cambridge International Examinations 2014 5 Three from: Fax machine is connected to a phone line Has a number pad which allows pharmacy’s fax machine number to be dialled Has an inbuilt scanner to scan hard copy faxes/scan the order… … which is transmitted through phone lines Pharmacy’s fax machine has an inbuilt printer which allows the order to be printed [3] 6 (a) Three from: Tax history National Insurance history Pay so far this year Pension contributions Rate of pay Tax code Bank details Payment method [3] (b) Two from: ID/Workers Number Hours worked [2] (c) Three from: Data is collected together in a transaction file In the course of the week It is processed in one go with the master file To produce payslips (usually overnight) Without human intervention [3] (d) Two from: For large systems the hardware required for batch processing can be cheaper than that in an on-line system Batch processing can be carried out at a time when the computer would not normally be used A company can get more work out of the computer hardware it owns Batch processing moves the time of processing to when the computing resources are less busy Batch processing requires less human supervision [2]

Page 5 Mark Scheme Syllabus Paper GCE AS/A LEVEL – May/June 2014 9713 13 © Cambridge International Examinations 2014 (e) Five from: At the end of each week… …transaction file is sorted into same order as master file Sorted on employee number First record in the transaction file is read First record in the old master file is read Computer calculates the pay Using rate of pay from master file Using hours worked from transaction file Computer calculates the income tax/insurance/pension contributions Computer subtracts these from total pay Processed record is written to new master file Process is repeated until end of old master file Master file is updated Payslips are printed [5] (f) Three from: Financial reports describe financial information about employees Financial reports detail information by department or all employees Financial reports detail payments made to employees Financial reports detail amounts deducted from employees Exception reports are usually reports about errors produced by the system usually as a result of validation rules having been broken Exception reports usually refer to individual employees Must have at least one feature of each to gain full marks [3] 7 Three names and descriptions from: Part time working Working a limited number of hours/working less than the normal working hours of a full time employee Flexible working hours Workers choose the time of day they want to work (but work the same number of hours every week) Job sharing Two (or more) workers doing the job of one worker (working full time) Compressed hours Working for same number of hours as a normal working week but over fewer days [6] 8 (a) Three from: They can employ fewer staff and pay less in staff wages Don’t have to pay as much in running costs such as electricity, heating/air conditioning and lighting at call centres Because of their lower costs, they can offer cheaper goods thus attracting more customers Shoppers can shop 24/7 so company could gain increased profits Internet more likely to attract customers worldwide increasing profits [3]

Page 6 Mark Scheme Syllabus Paper GCE AS/A LEVEL – May/June 2014 9713 13 © Cambridge International Examinations 2014 (b) Three from: Security concerns about data transmitted over internet such as hacking, phishing, pharming, spyware, viruses, malware Description of phishing Description of pharming Can order goods and they don't get delivered Goods are not to the same standard as those ordered Can’t check the standard of goods before buying May be hidden costs such as delivery charges Description of viruses Expense of buying a computer with a broadband internet connection [3] 9 (a) Three from: Establishing the inputs, outputs and processing in the current/existing system Recording information about the current/existing system Identifying problems with the current/existing system Identifying suitable hardware and software for a new system Identifying the user and information requirements [3] (b) Three matched pairs from: Invalid character check which would check that only digits have been entered Example – any sequence of non-numeric data Check digit – produced by performing calculation on the ten digits Example – transposing any two digits Length check which would check that length is exactly ten characters Example any string fewer or more than ten characters Range check which would check that id is >999999999 and less than 10000000000 Example any number >999999999 or less than 10000000000 Format/picture check on student number so that all 10 characters are numeric Example 10 characters containing one or more non-numeric characters [6]