Cambridge IGCSE Travel and Tourism 0471 — 2007 Oct/Nov Paper 1 · Variant 1

This document consists of 13 printed pages and 3 blank pages. IB07 11_0471_01/RP © UCLES 2007 [Turn over *8548074579* For Examiner's Use 1 2 3 4 Total UNIVERSITY OF CAMBRIDGE INTERNATIONAL EXAMINATIONS International General Certificate of Secondary Education TRAVEL AND TOURISM 0471/01 Core Module November 2007 2 hours Candidates answer on the Question Paper. No Additional Materials are required. READ THESE INSTRUCTIONS FIRST Write your Centre number, candidate number and name on all the work you hand in. Write in dark blue or black pen. You may use a soft pencil for any diagrams, graphs or rough working. Do not use staples, paper clips, highlighters, glue or correction fluid. DO NOT WRITE IN ANY BARCODES. Answer all questions. At the end of the examination, fasten all your work securely together. The number of marks is given in brackets [ ] at the end of each question or part question. www.XtremePapers.com

Question 1 Photograph A Photograph B 4 Fig. 1 © UCLES 2007 0471/01/N/O7

3 © UCLES 2007 0471/01/N/07 [Turn over For Examiner's Use Refer to Fig. 1. Photographs A and B were taken at a 5* beach resort in the Middle East. (a) This resort attracts many international visitors. (i) Using only evidence from photograph A, identify five features/facilities provided for the convenience of guests. [5] (ii) Using only evidence from photograph B, explain two possible disadvantages for guests of using the stretch of beach shown. [4] (b) Explain three ways in which 5* resort hotels are likely to monitor their customer service quality standards. [6]

4 © UCLES 2007 0471/01/N/07 For Examiner's Use (c) Name four ancillary services that resort hotels usually provide for the convenience of leisure guests. [4] (d) Resort hotel development, such as that shown in photographs A and B, is present in many tropical destinations. Discuss the social and cultural impacts that can result from such development. [6] [Total : 25]

6 © UCLES 2007 0471/01/N/07 Question 2 Fig. 2 • History Stop for lunch at a traditional Czech inn! • Architecture • Mythology In an easy going 3-4 hour walk all over the city An enjoyable and informative way of experiencing one of Europe’s most beautiful cities. Excellent guides. The tour takes you from Wenceslas Square to the castle complex, St. Vitus Cathedral, Jewish Quarter and the Old Town Square. You will also see the Charles Bridge, the Astronomical Clock, the historic inn and much more! 1000 years of history from the first Slavic dynasty to communism, the floods and now the European Union. We stop for lunch in a traditional Czech inn. Hear about the best clubs, night spots and latest cultural events. No additional charges (apart from during the break). Main Meeting Point at 12.30 pm Outside Muzeum Metro On line A and C. We meet in front of the horse statue, at the top of Wenceslas Square. Tickets available from guide holding up The REAL TOUR of Prague sign. Pick-up Points at 12 noon Hostel Clown and Bard Bořivojova 102, Praha 3. (www.clownandbard.com) The Travellers’ Hostel Dlouhá 33, Praha 1. (www.travellers.cz) (Tickets from their Receptions) Reservations are not necessary For more info and comments Tel.: +420 602 459 481 www.walkingtoursprague.com Only 300 Kč (€10) Paul’s TOURS s.r.o. Tour Details Sept-May June-Aug Days Mon, Wed, Thurs, Sat Mon-Sat (No tours 20 Oct-31 Oct and 1 Jan-10 Jan)

7 © UCLES 2007 0471/01/N/07 [Turn over For Examiner's Use Refer to Fig. 2, a promotional leaflet for a walking tour of the city of Prague. (a) Identify five famous city landmarks which are visited during the tour. [5] (b) Explain three ways in which the tour will appeal to young adults. [6] (c) Explain two advantages for customers of the tour starting outside the Muzeum Metro. [4]

8 © UCLES 2007 0471/01/N/07 For Examiner's Use (d) State four essential personal skills that guides working for Paul’s Tours should possess. [4] (e) Many visitors to Prague will want to find out information about the city before they travel. Evaluate the sources of information that are likely to be available. [6] [Total : 25]

10 © UCLES 2007 0471/01/N/07 Question 3 Fig. 3 New York is famous for its cabs, and its cab drivers. They’re known for being loud, they’re known for being tough. Yet talk to them about their city and a smile creeps across their face. There are over 12,000 cabs in New York City, and they’re all capable of turning a ride into an adventure. Enjoy up to three complimentary nights stay at The Ritz-Carlton New York when you travel First or Business Class. Or take advantage of our introductory Economy Class fares starting from Dhs. 3950. Terms and conditions apply. For more details contact your local travel agent or Emirates on Tel: 04-214 4444 Non-stop daily flights from Dubai to New York on the brand new Emirates Airbus A340-500. Private suites in First Class. 500 channels of in-flight entertainment in all classes. Days Daily Depart Dubai 0800 Arrive New York 1400 Depart New York 2330 Arrive Dubai 2020* *Next day Experience everyday New York. Non-stop daily flights from 1st June. Keep discovering.

11 © UCLES 2007 0471/01/N/07 [Turn over For Examiner's Use Refer to Fig. 3, a promotional leaflet advertising Emirates flights to New York. (a) The advert is for a scheduled service from Dubai to New York. (i) Identify the cost of the promotional economy return fare. [1] (ii) Identify the type of aircraft used on this service. [1] (iii) Explain two characteristic features of a scheduled air service. [4] (b) New York is a popular tourist destination. (i) Identify the tourist activity shown on Fig. 3. [1] (ii) Explain two advantages of using taxis to do this activity. [4]

12 © UCLES 2007 0471/01/N/07 For Examiner's Use (c) New York attracts many business tourists throughout the year. (i) Describe two services that airlines such as Emirates provide for their business passengers. [4] (ii) Describe two services that hotels such as The Ritz-Carlton New York provide for their business guests. [4] (d) Dubai and New York both have major international airports. Select any major international airport and discuss how it has been made accessible to the city which it serves. [6] [Total : 25]

14 © UCLES 2007 0471/01/N/07 Question 4 Fig. 4 Grand Piazza Chinese New Year celebrations Kuala Lumpur Phuket Island Penang Port Klang (Kuala Lumpur) Malacca STRAITS OF MALACCA Malaysia Singapore Thailand Indonesia N 0 200 Kilometres Day 8: Singapore We organise your transfer around midnight to the Changi International Airport for your onward flight home. Facilities: 980 cabins and suites. Eight restaurants, special buffet for children, ice cream bar, three bars, 24-hour room service, eight karaoke rooms, nightclub, theatre (shows and movies), Internet café, library, shops, hairdresser, beauty salon, business centre, doctor on call, children’s playroom, children’s activities and babysitting. Charlie’s Childcare Centre is every child’s (and parent’s!) dream - complete with a nursery, sleep and rest area, computer world, monkey cage and play area. Parents can be sure their children are both well taken care of and entertained. Interconnecting cabins. Suitable for the physically challenged. Credit cards accepted. Inside Staterooms Cat. DD to DA: Air-conditioning, hairdryer, TV and safe. Ocean View Staterooms Cat. CD to CA: Additionally these cabins offer a view of the ocean through a window. Ocean View Staterooms with Balconies Cat. BC to BA: Additionally these cabins offer a view of the ocean, have a private balcony and offer bathrobes. Junior Suites Cat. AD and AC: Additionally these suites have a separate sitting and dining area, jacuzzi, bathrobes, video, CD and minibar. Sports and Leisure: Outdoor pool, children’s fun pool, jet-current exercise pool, fitness centre, sauna, jacuzzis, steam bath, massage, golf driving range, table tennis, basketball, deck games, giant chess, jogging track, video arcade, card and games room. Embark: 1200 hours. Disembark: 1400 hours. The First Global Cruise Line SM

15 © UCLES 2007 0471/01/N/07 [Turn over For Examiner's Use Refer to Fig. 4, an extract from a brochure featuring a cruise aboard the SuperStar Virgo. (a) Identify the following. (i) The name of the sea area cruised by the SuperStar Virgo. [1] (ii) The three countries featured in the itinerary. [3] (iii) The name of the airport used by departing passengers. [1] (b) Explain three ways in which the SuperStar Virgo caters for children. [6] (c) Identify four types of accommodation available on this cruise ship. [4]

16 Copyright Acknowledgements: Question 1 Photograph A J.D. Smith © UCLES. Question 1 Photograph B J.D. Smith © UCLES. Question 2 Fig. 2 © www.walkingtoursprague.com Question 3 Fig. 3 © Emirates. Question 4 Fig. 4 © Star Cruises. Permission to reproduce items where third-party owned material protected by copyright is included has been sought and cleared where possible. Every reasonable effort has been made by the publisher (UCLES) to trace copyright holders, but if any items requiring clearance have unwittingly been included, the publisher will be pleased to make amends at the earliest possible opportunity. University of Cambridge International Examinations is part of the Cambridge Assessment Group. Cambridge Assessment is the brand name of University of Cambridge Local Examinations Syndicate (UCLES), which is itself a department of the University of Cambridge. © UCLES 2007 0471/01/N/07 For Examiner's Use (d) Describe the travel agency procedures that are likely to be followed when a customer makes a booking for such a cruise. [4] (e) Penang is a port-of-call for cruise ships. Select any destination visited by cruise ships and discuss the reasons for its appeal as a port-of-call. [6] [Total : 25]

UNIVERSITY OF CAMBRIDGE INTERNATIONAL EXAMINATIONS International General Certificate of Secondary Education MARK SCHEME for the October/November 2007 question paper 0471 TRAVEL AND TOURISM 0471/01 Paper 1 (Written Paper), maximum raw mark 100 This mark scheme is published as an aid to teachers and candidates, to indicate the requirements of the examination. It shows the basis on which Examiners were instructed to award marks. It does not indicate the details of the discussions that took place at an Examiners’ meeting before marking began. All Examiners are instructed that alternative correct answers and unexpected approaches in candidates’ scripts must be given marks that fairly reflect the relevant knowledge and skills demonstrated. Mark schemes must be read in conjunction with the question papers and the report on the examination. • CIE will not enter into discussions or correspondence in connection with these mark schemes. CIE is publishing the mark schemes for the October/November 2007 question papers for most IGCSE, GCE Advanced Level and Advanced Subsidiary Level syllabuses and some Ordinary Level syllabuses. www.XtremePapers.com

Page 2 Mark Scheme Syllabus Paper IGCSE – October/November 2007 0471 01 © UCLES 2007 Q. No. Expected Answer Mark A.O. 1 (a) (i) Award one mark for each of five valid identifications from Photo A from the following: • Swimming pool(s) • Children’s pool • Shaded canopy • Pool bar • Sun loungers/Bench/Chair/Seat • Umbrellas • Parkland area planted with palm trees • Lighting • Litter bins 5 B3.0 (ii) Award one mark for each of two valid disadvantages and then a second mark for an appropriate explanation of each. Correct ideas will include: • Small/limited size (1) – get crowded (1) • Marina use (1) – boats represent a risk (1) • Polluted water (1) – oil spillage (1) Credit all valid reasoning based on photo B e.g. deep water risk 4 A2.0 B3.0 (b) Award one mark for each of three valid monitoring identifications and a further one mark for an appropriate explanation/development of each. Correct ideas will include: • Customer comment card (1) – completed at time of service (1) – collected for evaluation (1) – common in hotel room, F&B environments (1) • Mystery shopper (1) – manager poses as guest (1) – evaluates service experience (1) • Complaints procedure (1) – follow-up sample of complaints (1) – monitor changes over time (1) Credit all valid reasoning and developments. 6 C1.0 D1.0 (c) Award one mark for each of four valid services such as: • Foreign exchange • Tour desk • Car hire • Restaurant/show reservations • Laundry • Business facilities • Concierge advice 4 A1.0 D1.0

Page 3 Mark Scheme Syllabus Paper IGCSE – October/November 2007 0471 01 © UCLES 2007 (d) Use level of response criteria This is clearly set in tropical destination context and invites candidates to consider a range of either positive and/or negative socio-cultural impacts such as: Positive aspects might include: • Preservation of traditional culture, folklore, festivals • Better recreational facilities • Better infrastructure Negative aspects might include: • Decline in traditional employment • Population migration • Seasonal underemployment • Exposure to alternative lifestyle(s) • Increased crime • Decline in importance of traditional way of life. Level 1 (1–2 marks) will be descriptive and may well list a series of valid impacts. Level 2 (3–4 marks) will look at two valid impacts in some detail appropriate to an identifiable tropical destination. Level 3 (5–6 marks) will look at two or more valid impacts and offer reasoned discussion of their relative importance/significance and come to a conclusion. 6 A2.0 2 (a) Award one mark for each of five landmarks from: • Castle complex • St Vitus Cathedral • Jewish Quarter • Old Town Square • Charles Bridge • Astronomical Clock • Wenceslas Square (allow horse statue) 5 B3.0 (b) Award one mark for each of three valid identifications of ways and a further one mark for an appropriate explanation/development of each. Correct ideas will include: • Cheap (1) – only 300 Kc (1) • Inn stop (1) – Czech beer and food (1) • 3–4 hrs (1) – more suited to young (1) • Pick up at hostels (1) – back packer choice (1) • Clubs • Cultural appeal 6 B3.0 D2.0 (c) Award one mark for each of two valid advantages and a further one mark for an appropriate explanation of each. Correct ideas will include: • Easy access (1) – Metro lines A&C (1) • Convenience (1) – most attractions nearby (1) • Wenceslas Square (1) – attraction itself (1) Credit all valid reasoning. 4 A1.0 D2.0

Page 4 Mark Scheme Syllabus Paper IGCSE – October/November 2007 0471 01 © UCLES 2007 (d) Award one mark for each of four appropriate skills such as: • Foreign languages • Clear speech • Personal presentation • Literacy (knowledge) • Interpersonal Allow all valid personal characteristics, skills and attributes. 4 C2.0 (e) Use level of response criteria This requires the candidate to consider sources of information and there must be evaluative comment for Level 3. We can accept reference to any valid sources. Level 1 (1–2 marks) will tend to be descriptive and sources of information may well be listed or very simply stated/described. Level 2 (3–4 marks) will comment on at least two methods in some depth and clearly indicate the use of each. Level 3 (5–6 marks) will have a more detailed treatment of two or more appropriate sources of information and their relative usefulness will be clearly commented on and a conclusion should be reached. 6 C4.0 3 (a) (i) 3950 Dhs for one mark 1 C4.0 (ii) Airbus 340–500 for one mark 1 C4.0 (iii) Award one mark for each of two valid identifications of characteristics and a further one mark for an appropriate explanation/development of each. Correct ideas include: • Runs to a fixed timetable (1) – flies regardless of load factor unlike charter flights (1) • Ticket flexibility (1) – changes possible (1) • Classes of travel (1) – different levels of service (1) 4 D4.0 (b) (i) Shopping for one mark – allow sightseeing and attraction visits 1 B3.0 (ii) Award one mark for each of two valid advantages and a further one mark for an appropriate explanation of each. Correct ideas will include: • Convenience (1) – carry shopping (1) • Cost (1) – cheap for 3 or 4 passengers (1) • Driver knowledge (1) – take to best places (1) Credit all valid reasoning e.g. safety of passenger 4 D1.0 (c) (i) Award one mark for each of two valid service identifications and a further one mark for an appropriate description of each. Correct ideas will include: • Lounge access (1) – rest and work (1) • Limo transfer (1) – special check-in • Increased luggage allowance (1) – materials needed for trip (1) • In-flight facilities (1) – cabin/service details (1) 4 D4.0

Page 5 Mark Scheme Syllabus Paper IGCSE – October/November 2007 0471 01 © UCLES 2007 (ii) Award one mark for each of two valid service identifications and a further one mark for an appropriate description of each. Correct ideas will include: • Airport transfer (1) – speed (1) • Fast check-in/out (1) – keep to schedules (1) • Room facilities (1) – work station etc. (1) • Business centre (1) – detail of facilities (1) 4 D1.0 (d) Use level of response criteria This represents a new topic for this exam but it is clearly stated in the syllabus. The New York focus of the question should provide a lead-in and we may credit references to any airport’s local transportation infrastructure. Level 1 (1–2 marks) will be descriptive and will offer little more than a list of modes of transport Level 2 (3–4 marks) can be awarded to those candidates who write about at least two methods serving an identifiable airport and who make some comment about the relative importance/significance of each Level 3 (5–6 marks) can be awarded to those who look at two or more methods and offer appropriate comment about such matters as relative cost, speed/journey time, passenger convenience, ticketing/pre-booking etc. N.B. No named airport = 2 max 6 D1.0 4 (a) (i) Straits of Malacca for one mark 1 B1.0 (ii) One mark for each of: • Singapore • Malaysia • Thailand 3 B 1.0 C4.0 (iii) Singapore Changi for one mark 1 B1.0 (b) Award one mark for each of three valid identifications of ways and a further one mark for an appropriate explanation/development of each. Correct ideas include: • Children’s buffet (1) – portions and selection (1) • Playroom (1) – activities (1) • Babysitting (1) – service for parents (1) • Charlie’s childcare centre (1) – nursery etc. (1) • Children’s fun pool (1) – safe etc. (1) Allow valid reasoning e.g. Ice cream bar, cabin details 6 B3.0 (c) Award one for each of four of the following: • Inside staterooms • Ocean view staterooms • Ocean view staterooms with balcony • Junior suites 4 C4.0

Page 6 Mark Scheme Syllabus Paper IGCSE – October/November 2007 0471 01 © UCLES 2007 (d) Award one mark for each of four of the following stages: • Recording customer requirements correctly • Reservation file prepared • Diary further action(s) • Confirm reservations • Issue receipt for payment • Issue tickets Credit to be given for appropriate stages from giving information to providing final itinery. 4 C3.0 (e) Use level of response criteria This is a new topic for a 5251 question and the destination chosen must be a valid cruise port of call. The syllabus specifies “cruise circuits” and candidates are expected to have an appreciation of the fact that certain destinations are selected for passenger visits. Level 1 (1–2 marks) will list attractions to be found in a named port of call Level 2 (3–4 marks) will explain the visitor appeal of at least two attractions in an identifiable port of call. We can certainly also credit comment about the port/docking facilities at appropriate destinations as ships of a certain size are limited in their choice Level 3 (5–6 marks) can be readily awarded for a consideration of two or more aspects of appeal in an appropriate port of call Incorrect choice or no destination = 2 max 6 D4.0 B3.0