Cambridge IGCSE French - Foreign Language 0520 — 2020 Feb/March Paper 1 · Variant 2

FRENCH 0520/12 Paper 1 Listening February/March 2020 Approximately 45 minutes You must answer on the question paper. No additional materials are needed. INSTRUCTIONS ● Answer all questions. ● Use a black or dark blue pen. ● Write your name, centre number and candidate number in the boxes at the top of the page. ● Write your answer to each question in the space provided. ● Do not use an erasable pen or correction fluid. ● Do not write on any bar codes. INFORMATION ● The total mark for this paper is 45. ● The number of marks for each question or part question is shown in brackets [ ]. Cambridge IGCSE™ This document has 12 pages. Blank pages are indicated. DC (JC/CT) 180930/1 © UCLES 2020 [Turn over * 6 2 7 0 7 3 5 5 6 0 *

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3 0520/12/F/M/20 © UCLES 2020 [Turn over Section 1 Exercice 1 Questions 1–8 Dans cette section de l’épreuve, vous allez entendre une série de remarques ou de courts dialogues que vous pourriez entendre dans des pays francophones. Pour chaque question, indiquez la réponse qui convient le mieux en cochant la case A, B, C ou D. Vous allez entendre chaque remarque ou dialogue deux fois. Vous êtes en Belgique chez votre amie Lorine. 1 Vous entrez dans un grand magasin avec Lorine. Elle dit : Qu’est-ce que Lorine va acheter ? A A B C D [1] B C D 2 Dans le grand magasin, vous entendez une annonce : Qu’est-ce qui est en promotion ? A A B C D [1] B C D

4 0520/12/F/M/20 © UCLES 2020 3 L’annonce continue. Vous entendez : À quelle heure ferme le magasin aujourd’hui ? A 17:00 18:00 19:00 20:00 A B C D [1] B C D 4 Vous allez ensuite déjeuner en ville avec Lorine. Elle dit : Qu’est-ce que Lorine veut manger ? A A B C D [1] B C D 5 Après le déjeuner, Lorine propose une activité. Elle dit : Qu’est-ce que Lorine propose de faire ? A A B C D [1] B C D

5 0520/12/F/M/20 © UCLES 2020 [Turn over 6 Plus tard, vous rentrez chez Lorine. Le père de Lorine vous pose une question : Quelle boisson vous offre le père de Lorine ? A A B C D [1] B C D 7 Le soir, Lorine ne va pas bien. Elle dit : Où Lorine a-t-elle mal ? A A B C D [1] B C D 8 Un peu plus tard, la mère de Lorine vient vous parler. Elle dit : Qu’est-ce que la mère de Lorine a mis dans votre chambre ? A A B C D [1] B C D [Total : 8]

6 0520/12/F/M/20 © UCLES 2020 Exercice 2 Questions 9–15 Vous allez entendre, deux fois, des renseignements au sujet d’un village en Dordogne, une région de France. Pendant que vous écoutez les renseignements, répondez en français ou avec des chiffres et cochez les cases appropriées. Il y a une pause dans les renseignements. Vous avez d’abord quelques secondes pour étudier les notes. Un village en Dordogne 9 Distance du village à la ville de Périgueux : … kilomètres [1] 10 Vous allez apprécier… : (cochez 1 case) A B C [1] 11 Activité pour les adolescents… : (cochez 1 case) A B C [1] 12 Magasin dans le village… : (cochez 1 case) A B C [1] [PAUSE]

7 0520/12/F/M/20 © UCLES 2020 [Turn over 13 Il y a un club de… : (cochez 1 case) A B C [1] 14 On fait un barbecue… : (cochez 1 case) A B C [1] 15 Interdit pendant la fête… : (cochez 1 case) A B C [1] [Total : 7]

8 0520/12/F/M/20 © UCLES 2020 Section 2 Exercice 1 Question 16 Vous allez entendre, deux fois, quatre jeunes Français qui parlent de leurs vacances. Pendant que vous écoutez les jeunes, cochez (✓) les cases si les affirmations sont vraies. Cochez seulement 6 cases (✓✓✓✓✓✓). Vous avez d’abord quelques secondes pour lire les affirmations. VRAI Nathalie (a) Nathalie fait du ski avec ses cousins. (b) Les parents de Nathalie trouvent le ski très intéressant. (c) Dans l’avenir, Nathalie va faire du ski chaque semaine. Gaétan (d) Gaétan adore nager dans la mer. (e) Gaétan et Paul ont fait des châteaux de sable. (f) Le soir, Gaétan a mangé dans une pizzeria. Océane (g) Océane et ses parents partent souvent en vacances. (h) Océane aime faire des courses avec ses amies. (i) Pendant les vacances, Océane se lève quand elle veut. Quentin (j) Quentin passe ses vacances en Espagne. (k) Quentin préfère dormir sous la tente. (l) Le frère de Quentin prend de longues douches. [Total : 6]

9 0520/12/F/M/20 © UCLES 2020 [Turn over Exercice 2 Questions 17–25 Vous allez entendre deux interviews avec deux jeunes, Robert et Mounia. Ils parlent de leur trajet pour aller à l’école. Il y a une pause après chaque interview. Pendant que vous écoutez les interviews, répondez aux questions. Première partie : Questions 17 à 21. Maintenant, vous allez entendre, deux fois, l’interview avec Robert. Dans chaque phrase, il y a un détail qui ne correspond pas à l’extrait. Écoutez l’extrait et écrivez le(s) mot(s) juste(s) en français. Vous avez d’abord quelques secondes pour lire les questions 17 à 21. Écoutez Robert. 17 La mère de Robert vient d’un pays lointain. … [1] 18 À 7 heures, Robert prend le car scolaire. … [1] 19 Le chauffeur du car fait attention aux voitures. … [1] 20 Le sac de Robert est rouge. … [1] 21 Robert voudrait avoir un trajet plus court. … [1] [PAUSE] Deuxième partie : Questions 22 à 25. Maintenant, vous allez entendre, deux fois, l’interview avec Mounia. Pendant que vous écoutez, répondez aux questions en français. Vous avez d’abord quelques secondes pour lire les questions. Écoutez Mounia. 22 Pourquoi Mounia ne va-t-elle pas au lycée à pied tous les jours ? … [1] 23 Comment sont les chemins de montagne que prend Mounia ? … [1] 24 Que pense Mounia de son trajet du vendredi soir ? … [1] 25 Que fait Mounia quand elle s’arrête en chemin ? … [1] [Total : 9]

10 0520/12/F/M/20 © UCLES 2020 Section 3 Exercice 1 Questions 26–31 Vous allez entendre, deux fois, une interview avec Charlotte. Elle a organisé des rencontres dans une école maternelle entre de jeunes enfants et des personnes âgées. Pendant que vous écoutez l’interview, répondez aux questions en cochant la bonne case A, B, C ou D. Il y a une pause dans l’interview. Vous avez d’abord quelques secondes pour lire les questions. 26 Quel était le but du projet de Charlotte ? A Aider des gens âgés qui sont seuls. B Travailler dans une école maternelle. C Améliorer la vie d’enfants malades. D Faire une formation de bénévole. [1] 27 Qu’est-ce que les participants au projet aimaient faire le plus ? A Voir des spectacles de marionnettes. B Apprendre de nouvelles danses. C Chanter tous ensemble. D Aller au zoo. [1] 28 Comment réagissaient les enfants à l’arrivée des gens âgés ? A Ils étaient joyeux en les voyant arriver. B Ils voulaient aller jouer au ballon. C Ils étaient un peu timides. D Ils voulaient leur parler. [1] [PAUSE]

11 0520/12/F/M/20 © UCLES 2020 [Turn over 29 Au début du projet, certaines personnes âgées… A avaient tout le temps mal au dos. B avaient peur de s’asseoir par terre. C n’avaient pas envie de rire. D ne savaient pas quoi dire. [1] 30 Comment la femme de 96 ans a-t-elle changé ? A Elle est plus active maintenant. B Elle est plus souriante qu’avant. C Elle regarde moins la télévision. D Elle a retrouvé son appétit. [1] 31 Que veut faire Charlotte l’année prochaine ? A Déménager dans un autre pays. B Travailler dans une école primaire en France. C Commencer un nouveau projet avec des animaux. D Proposer à d’autres écoles maternelles de participer au projet. [1] [Total : 6]

12 0520/12/F/M/20 © UCLES 2020 Permission to reproduce items where third-party owned material protected by copyright is included has been sought and cleared where possible. Every reasonable effort has been made by the publisher (UCLES) to trace copyright holders, but if any items requiring clearance have unwittingly been included, the publisher will be pleased to make amends at the earliest possible opportunity. To avoid the issue of disclosure of answer-related information to candidates, all copyright acknowledgements are reproduced online in the Cambridge Assessment International Education Copyright Acknowledgements Booklet. This is produced for each series of examinations and is freely available to download at www.cambridgeinternational.org after the live examination series. Cambridge Assessment International Education is part of the Cambridge Assessment Group. Cambridge Assessment is the brand name of the University of Cambridge Local Examinations Syndicate (UCLES), which itself is a department of the University of Cambridge. Exercice 2 Questions 32–40 Vous allez entendre, deux fois, une interview avec Elso, un jeune qui travaille dans une agence de voyage au Luxembourg. Pendant que vous écoutez l’interview, répondez aux questions en français. Il y a deux pauses dans l’interview. Vous avez d’abord quelques secondes pour lire les questions. 32 Qu’est-ce qu’Elso faisait avant de travailler en France ? … [1] 33 Selon Elso, si on connaît bien un pays, qu’est-ce qu’on peut faire plus facilement ? … [1] 34 Sur quoi Elso renseigne-t-il les touristes ? (i) les mois de l’année à éviter (ii) … [1] [PAUSE] 35 Quelle sorte de destinations Elso aime-t-il surtout trouver ? … [1] 36 Qu’est-ce qu’Elso n’aime pas vendre ? … [1] 37 Selon Elso, quelle qualité est essentielle pour faire son travail ? … [1] [PAUSE] 38 En général, pourquoi les clients ne sont-ils pas contents ? … [1] 39 Que demandent les gens qui ont des problèmes ? … [1] 40 Pour qui Elso va-t-il maintenant organiser un voyage ? … [1] [Total : 9]

This document consists of 14 printed pages. © UCLES 2020 [Turn over Cambridge IGCSE™ FRENCH 0520/12 Paper 1 Listening March 2020 MARK SCHEME Maximum Mark: 45 Published This mark scheme is published as an aid to teachers and candidates, to indicate the requirements of the examination. It shows the basis on which Examiners were instructed to award marks. It does not indicate the details of the discussions that took place at an Examiners’ meeting before marking began, which would have considered the acceptability of alternative answers. Mark schemes should be read in conjunction with the question paper and the Principal Examiner Report for Teachers. Cambridge International will not enter into discussions about these mark schemes. Cambridge International is publishing the mark schemes for the March 2020 series for most Cambridge IGCSE™, Cambridge International A and AS Level components and some Cambridge O Level components.

0520/12 Cambridge IGCSE – Mark Scheme PUBLISHED March 2020 © UCLES 2020 Page 2 of 14 Generic Marking Principles These general marking principles must be applied by all examiners when marking candidate answers. They should be applied alongside the specific content of the mark scheme or generic level descriptors for a question. Each question paper and mark scheme will also comply with these marking principles. GENERIC MARKING PRINCIPLE 1: Marks must be awarded in line with: • the specific content of the mark scheme or the generic level descriptors for the question • the specific skills defined in the mark scheme or in the generic level descriptors for the question • the standard of response required by a candidate as exemplified by the standardisation scripts. GENERIC MARKING PRINCIPLE 2: Marks awarded are always whole marks (not half marks, or other fractions). GENERIC MARKING PRINCIPLE 3: Marks must be awarded positively: • marks are awarded for correct/valid answers, as defined in the mark scheme. However, credit is given for valid answers which go beyond the scope of the syllabus and mark scheme, referring to your Team Leader as appropriate • marks are awarded when candidates clearly demonstrate what they know and can do • marks are not deducted for errors • marks are not deducted for omissions • answers should only be judged on the quality of spelling, punctuation and grammar when these features are specifically assessed by the question as indicated by the mark scheme. The meaning, however, should be unambiguous. GENERIC MARKING PRINCIPLE 4: Rules must be applied consistently e.g. in situations where candidates have not followed instructions or in the application of generic level descriptors. GENERIC MARKING PRINCIPLE 5: Marks should be awarded using the full range of marks defined in the mark scheme for the question (however; the use of the full mark range may be limited according to the quality of the candidate responses seen). GENERIC MARKING PRINCIPLE 6: Marks awarded are based solely on the requirements as defined in the mark scheme. Marks should not be awarded with grade thresholds or grade descriptors in mind.

0520/12 Cambridge IGCSE – Mark Scheme PUBLISHED March 2020 © UCLES 2020 Page 3 of 14 1 General Marking Principles 1.1 It is not possible to list all acceptable alternatives in the Detailed Mark Scheme provided in Section 2. You will need to consider all alternative answers and unexpected approaches in candidates’ scripts, make a decision on whether they communicate the required elements, in consultation with your Team Leader if necessary (or with your Product Manager if you are a single Examiner), and award marks accordingly. The following marking principles underpin the detailed instructions provided in Section 2 of the Mark Scheme. Where a decision is taken to deviate from these principles for a particular question, this will be specified in the Mark Scheme. Often the general principles will have to be weighed up against each other, e.g. the answer might pass the look-alike test (1.5(c)), but if the candidate has produced an answer that is another word in the target language they will not score (1.6). 1.2 Crossing out: (a) If a candidate changes his/her mind over an answer and crosses out an attempt, award a mark if the final attempt is correct. (b) If a candidate crosses out an answer to a whole question but makes no second attempt at it, mark the crossed out work. 1.3 More than the stipulated number of boxes ticked/crossed by the candidate: (a) If more than one attempt is visible, but the candidate has clearly indicated which attempt is his/her final answer (e.g. by crossing out other attempts or by annotating the script in some way), mark in the usual way. (b) If two attempts are visible (e.g. 2 boxes ticked instead of the 1 box stipulated), and neither has been crossed out/discounted by the candidate, no mark can be awarded. (c) Where candidates must tick a number of boxes (e.g. tick the 6 true statements) and tick too many, apply the following rule: deduct the number of ‘extra’ answers indicated by the candidate from their number of correct answers. The remaining number is the mark awarded, e.g. the candidate is asked to tick 6 statements, but ticks 8. 5 of the ticks are correctly placed, but 2 are ‘extras’ (8 ticks placed by candidate minus 6 ticks required by rubric = 2 ‘extras’). Therefore the candidate is awarded a mark of 3. (d) Answers in pen do not take precedence over answers in pencil, e.g. if a candidate is asked to tick 1 box and ticks 2, one in pen and the other in pencil, the mark cannot be awarded unless there is explicit indication from the candidate as to which is his/her final answer.

0520/12 Cambridge IGCSE – Mark Scheme PUBLISHED March 2020 © UCLES 2020 Page 4 of 14 1.4 For questions requiring more than one element for the answer, (i) and (ii), where the answers are interchangeable: (a) Both correct answers on line 1 and line 2 blank = 2 (b) Both correct answers on line 1 and line 2 wrong = 1 (or vice-versa) 1.5 Answers requiring the use of French (rather than a non-verbal response) should be marked for communication. Tolerate inaccuracies provided the message is clear. (a) Spellings recognised by the Académie Française will be accepted. (b) ‘If in doubt, sound it out’: if you read what the candidate has written, does it sound like the correct answer? (c) Look-alike test: does what the candidate has written look like the correct answer? (d) Accept incorrect gender or person unless Mark Scheme specifies otherwise. (e) Accept incorrect possessive adjectives, e.g. mon, ton, son etc., unless Mark Scheme specifies otherwise. (f) Accept incorrect tense unless Mark Scheme specifies otherwise. (g) Tolerate incorrect auxiliary unless Mark Scheme specifies otherwise. (h) Tolerate incorrect use of infinitive unless Mark Scheme specifies otherwise. 1.6 Unless the Mark Scheme specifies otherwise, do not accept incorrect French if the word given means something else in French. (Incorrect French which constitutes a word in any language other than French is marked (i) on the basis of whether it is accepted or refused in the Mark Scheme and (ii) if not mentioned in the Mark Scheme, on the basis of 1.5 above). 1.7 Where words are combined or split inappropriately do not award the mark, e.g. ‘sonpère’ and ‘lar ticle’ (inappropriate splitting or combination is an indication that the candidate has not understood).

0520/12 Cambridge IGCSE – Mark Scheme PUBLISHED March 2020 © UCLES 2020 Page 5 of 14 1.8 Annotation used in the Mark Scheme: (a) INV = invalidation and is used when additional material included by the candidate is judged to invalidate an otherwise correct answer thus preventing him/her from scoring the mark (INV = 0). (b) tc = ‘tout court’ and means that on its own the material is not sufficient to score the mark. (c) HA = harmless additional material which in conjunction with the correct answer does not prevent the candidate from scoring the mark. (d) BOD = benefit of the doubt and is used to indicate material considered by the Examiner and judged to be more correct than incorrect: the benefit of the doubt is given to the candidate and the mark is awarded. 1.9 No response and '0' marks There is a NR (No Response) option in RM Assessor. Award NR (No Response): If there is nothing written at all in the answer space or If there is only a comment which does not in any way relate to the question being asked (e.g. ‘can’t do’ or ‘don’t know’) or If there is only a mark which isn’t an attempt at the question (e.g. a dash, a question mark). Award 0: If there is any attempt that earns no credit. This could, for example, include the candidate copying all or some of the question, or any working that does not earn any marks, whether crossed out or not.

0520/12 Cambridge IGCSE – Mark Scheme PUBLISHED March 2020 © UCLES 2020 Page 6 of 14 1.10 Extra material: It is the candidate’s responsibility to answer questions in such a way as to demonstrate to the Examiner that s/he has understood the recorded material. Where candidates introduce extra, irrelevant material to an otherwise correct answer the danger is that the Examiner is being forced to ‘choose’ the correct answer and s/he cannot be certain that the candidate has shown understanding. Where the Examiner is put in this position the mark cannot be awarded. The Detailed Mark Scheme cannot cover all eventualities and where specific instructions are not provided, Examiners must check the transcript to ensure the correct elements which would qualify for the mark are not contradicted or distorted by any extra material. The following, general, rules should be applied: (a) Extra material, mentioned in the Mark Scheme, which reinforces the correct answer or in itself constitutes an alternative correct answer: this is acceptable and is not penalised (b) Extra material which constitutes an alternative answer, but which is not explicitly mentioned in the Mark Scheme: the Examiner needs to decide, by consulting the transcript and the Team Leader if necessary, whether the alternative answer constitutes: (i) an alternative correct answer, in which case this falls into category (a) and the answer should be rewarded (ii) or an answer which on its own would be refused, in which case this falls into category (c) and the answer should be refused (c) Extra material which constitutes an alternative answer specifically refused in the Mark Scheme: this puts the Examiner in the position of having to ‘choose’ which is the candidate’s ‘final’ answer – the Examiner cannot be sure what the candidate has understood – and the mark cannot be awarded (d) Extra material which distorts or contradicts the correct answer: this affects communication – the Examiner cannot be sure what the candidate has understood – and the mark cannot be awarded (e) Extra material introduced by the candidate and which does not feature in the original transcript: this affects communication – the Examiner cannot be sure what the candidate has understood – and the mark cannot be awarded. It can sometimes be difficult to draw the line between what is a deduction made by an able candidate on the basis of what they have heard and pure guesswork. Therefore where a particular answer is not covered in the Mark Scheme, Examiners should consult their Team Leader

0520/12 Cambridge IGCSE – Mark Scheme PUBLISHED March 2020 © UCLES 2020 Page 7 of 14 2 Detailed Mark Scheme Section 1 Exercise 1 Question Answer Marks Guidance 1 B robe 1 2 A parfums 1 3 B 18 heures 1 4 C frites 1 5 B vélo 1 6 B limonade 1 7 D ventre 1 8 D couverture 1

0520/12 Cambridge IGCSE – Mark Scheme PUBLISHED March 2020 © UCLES 2020 Page 8 of 14 Section 1 Exercise 2 Question Answer Marks Guidance 9 7 / sept 1 Refuse any other number Refuse set / sette 10 B collines 1 11 A canoë 1 12 C boulangerie 1 13 B guitare 1 14 B place 1 15 B voitures 1

0520/12 Cambridge IGCSE – Mark Scheme PUBLISHED March 2020 © UCLES 2020 Page 9 of 14 Section 2 Exercise 1 Question Answer Marks Guidance (a) (b) (c)  Dans l’avenir, Nathalie va faire du ski chaque semaine. (d)  Gaétan adore nager dans la mer. (e)  Gaétan et Paul ont fait des châteaux de sable. (f) (g) (h)  Océane aime faire des courses avec ses amies. (i)  Pendant les vacances, Océane se lève quand elle veut. (j) (k) (l)  Le frère de Quentin prend de longues douches. 16 Type in the letter for each correct option: 6 If more than 6 boxes are ticked by the candidate, indicate ‘working’ in ‘Comments’ box: e.g. 7 boxes ticked of which 6 are correct use formula 6 – 1 = 5 (where 1 = the number of extra boxes ticked).

0520/12 Cambridge IGCSE – Mark Scheme PUBLISHED March 2020 © UCLES 2020 Page 10 of 14 Section 2 Exercise 2: Part 1 Question answer Marks Guidance 17 francophone Must start franc(c)o Must end phon(n)(e)(s) / f(f)on(n)(e)(s) Also accept francaphon(e)(s) / frankophon(e)(s) Also accept un pays où on parle français 1 Refuse France Refuse frankaphone Refuse français tc / pays français 18 attend Accept any part, any tense of the verb attendre Also accept attente 1 19 éléphants Must start eleph / elef(f) Must end an(t)(e)(s) Also accept elephont(e)(s) 1 Refuse elefance / elephone 20 lourd lour(d)(e)(s) 1 Refuse lourre Refuse lur(d)(e)(s) 21 facile Must start fac(c) / fasc / fas(s) Must end il(l)(e)(s) 1 Refuse faciel

0520/12 Cambridge IGCSE – Mark Scheme PUBLISHED March 2020 © UCLES 2020 Page 11 of 14 Section 2 Exercise 2: Part 2 Question answer Marks Guidance 22 (elle est) interne inter(r)n(e)(s) 1 elle habite à 5 kms tc but HA c’est loin tc but HA Ignore attempts at du lundi au vendredi BUT other days = INV Refuse interen(n)(e)(s) 23 (très) étroits Acceptable spellings: etroi et(r)oit(s) / et(r)ois 1 Refuse et toi Refuse etoi 24 dur dur(r)(e)(s) 1 fatigant / fatigue = INV 25 boire (de l’) eau Accept any part, any tense of the verb boire Also accept boir Acceptable spellings of eau: eau(x) / eau(e)(s) 1 references to chaud = HA elle s'arrête 2/3 fois = HA Refuse leau (see General principle 1.7)

0520/12 Cambridge IGCSE – Mark Scheme PUBLISHED March 2020 © UCLES 2020 Page 12 of 14 Section 3 Exercise 1 Question Answer Marks Guidance 26 A Aider des gens âgés qui sont seuls. 1 27 C Chanter tous ensemble. 1 28 A Ils étaient joyeux en les voyant arriver. 1 29 B avaient peur de s’asseoir par terre. 1 30 B Elle est plus souriante qu’avant. 1 31 D Proposer à d’autres écoles maternelles de participer au projet. 1

0520/12 Cambridge IGCSE – Mark Scheme PUBLISHED March 2020 © UCLES 2020 Page 13 of 14 Section 3 Exercise 2 Question answer Marks Guidance 32 (il) voyageait (beaucoup) Accept any part, any tense of the verb voyager Also accept voyagait 1 trois ans / 3 ans = INV 33 donner (des) conseils (aux gens) Accept any part, any tense of the verb donner Must start con(n)s(s) / con(n)c Must end eil(l)(e)(s) / ail(l)(e)(s) 1 jeunes = INV argent = INV 34 les (différentes) saisons sais(s)on(n)(e)(s) 1 Ignore attempts at différentes Refuse seasons / sesons 35 rares rare(s) 1 aventureux = INV pour les touristes aventureux tc but HA 36 assurances Acceptable spellings: as(s)urance(s) as(s)urans(s)e(s) Also accept assure(a)nce(s) 1 Refuse insurance 37 curieux (de tout) Acceptable spellings: curieu(x) / curieu(s)(e)(s) 1 Refuse curious professionnel(le) = INV patient(e) = INV passion = INV

0520/12 Cambridge IGCSE – Mark Scheme PUBLISHED March 2020 © UCLES 2020 Page 14 of 14 Question answer Marks Guidance 38 déçus (par) l’hôtel Acceptable spellings of déçus: decu(e)(s) Acceptable spellings of hôtel: hotel(e)(s) 1 Refuse des(s)us / des(s)ous Refuse ne decu pas l’hotel il y a des problèmes avec l'hôtel tc but HA ils n'aiment pas l'hôtel tc but HA l'hôtel n'est pas bon tc but HA ils ne sont pas contents avec l’hôtel tc but HA 39 remboursement Must start rembo(u)r / rembur Must end s(s)(e)m(m)ent / c(e)m(m)ent Also accept (être) rembourse 1 réduction = INV Refuse rombersement Refuse reimboursement / reimbursement problème = HA 40 (pour) lui (-même) Accept moi (même) / Elso / il / elle Also accept soi (même) / soi-même 1 vacances au soleil tc but HA attempts at cette fois = HA (see transcript) pour lui famille = HA son / sa même tc but HA Refuse eux / leur / ses